Terms of purchase

  1. Orders for products can be made through the website located at http://www.fluffmail.com.sg/
  2. Orders are accepted 24 hours a day throughout the whole year.
  3. Orders placed on weekdays after 1:00 PM, on Saturdays, Sundays and public holidays will be processed the next business day.
  4. All accepted orders will be confirmed by email.
  5. Confirmed orders cannot be cancelled, returned or exchanged.
  6. Fluff mail reserve the right to cancel any accepted order if the company has any doubts of the correctness of the information provided, the payment made was insufficient and/or attempts to clarify with the purchaser through email fails. In these cases, purchaser will be notify by email and the refund made accordingly.
  7. All products are listed in Singapore dollars, including local delivery charges and any applicable taxes.
  8. For deliveries outside Singapore, buyers will be responsible for any additional cost, taxes etc.
  9. It is the purchaser's responsibility to ensure that all information, including the delivery address and email contacts, are entered correctly and completely in the online order form. Failure to do so may result in non-delivery of the goods purchased.
  10. Please note that actual colors of the fabric may vary from pictures due to the characteristics of the weaving process. For ergonomic carriers, please also note that pattern placement may vary from the one presented in the pictures as each carrier is uniquely handmade.
  11. Fluff Mail will endeavour to ensure each purchase made through the company is completed in a timely manner and the products reach our purchaser in good condition. The company cannot be held responsible for errors which is beyond its control.
  12. Submission of order at http://www.fluffmail.com.sg/ constitute acceptance of the above terms of purchase.

Additional Terms for Pre-orders: 

  1. Pre-orders cannot be cancelled, revised or refunded once payments are received.
  2. If your selected fluffs are not available, we will refund the full amount via Paypal.
  3. Pre-orders will take around 4 to 8 weeks to arrive. For those who expect immediate delivery of products or cannot accommodate the timeline for delivery, we advise you not to place your pre-orders to avoid any anxiety and frustration while awaiting for your fluffs.
  4. Any unexpected delay in fluff deliveries due to supplier, shipment, custom delays or any unforeseen circumstances, Fluff Mail Pte Ltd will inform buyers.