Additional Terms for Pre-orders: 

  1. Pre-orders cannot be cancelled, revised or refunded once payments are received.
  2. Pre-orders will take around 4 to 8 weeks to arrive unless stated otherwise. For those who expect immediate delivery of products or cannot accommodate the timeline for delivery, we advise you not to place your pre-orders to avoid any anxiety and frustration while awaiting for your fluffs.
  3. Buyers will be informed of any unexpected delay in fluff deliveries due to supplier, shipment, custom delays or any unforeseen circumstances as humanly as we can.

For any products not listed in Fluff Mail or the pre-order size options are not available for your preferred fluff, please contact us.